Frequently Asked Questions
Everything you need to know about your ERDEM experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with express delivery arriving in 3-5 business days depending on your location.
How can I return an item?
You may return items within 14 days of receipt. Please ensure products are in their original condition, unworn, and with all ERDEM tags still attached.
Do you offer international duties and taxes prepaid?
For most shipping destinations, we offer DDP (Delivery Duty Paid), meaning all relevant import taxes and duties are included in the final price at checkout.
How do I determine my size?
Detailed size guides are available on each product page. Our collections typically follow UK sizing, and our customer care team is available for specific measurement inquiries.
Can I modify or cancel my order after it has been placed?
As we aim to process orders immediately, we are unable to guarantee modifications. Please contact our support team as soon as possible to request any changes.
Are your materials sustainably sourced?
ERDEM is committed to responsible luxury. we work closely with artisanal mills and suppliers to ensure ethical production and high-quality fabric sourcing.